Terms of Service

Last updated: 7 September 2026

Website informationWe aim to keep room, facility and location information accurate and useful.

Booking.comLive availability, rates, payment and cancellation conditions are shown during the Booking.com process.

Guest requestsCots, extra beds, parking and other requests are subject to confirmation.

Consumer rightsNothing in these terms removes rights or liabilities that cannot legally be excluded.

These Terms of Service govern use of the Cedars House Hotel website. They are website terms and do not replace the specific reservation, payment or cancellation terms shown when you make a booking through Booking.com.

1. About Cedars House

Cedars House Hotel is a B&B/guest accommodation property at 29 Campbell Road, Croydon, Surrey, CR0 2SQ, United Kingdom. Contact: info@cedarshouse.net or +44 (0)20 8683 2269.

2. Website information

We take reasonable care to present room descriptions, facilities, prices, photographs, transport information and other content accurately. Some information can change over time. Photographs are illustrative of the property, rooms or surrounding area and may not show every feature exactly as it appears on a particular date.

If general website information conflicts with a confirmed reservation or the conditions displayed during the Booking.com booking process, please rely on the confirmed booking details and contact Cedars House if anything is unclear.

3. Rates, availability and bookings

Prices shown on this website are indicative “From” prices. Current room availability, current rates and applicable booking conditions should be checked on the linked Booking.com property page.

Online bookings are made on Booking.com. The cancellation policy, payment requirements, taxes, charges and other reservation conditions that apply to your booking are the terms shown to you during that booking process and in your booking confirmation.

4. Guest information and special requests

Please check the room description before booking and contact Cedars House if you need clarification about children, shared bathrooms, accessibility, parking, an additional bed, a baby cot or another guest requirement. A request is not guaranteed unless it has been specifically confirmed.

Guests should provide accurate contact and stay information and should not use the website enquiry form to send payment-card details, passwords, passport numbers or other unnecessary sensitive information.

5. Safety and emergencies

Cedars House may take reasonable steps to protect guests, visitors, staff and property, including contacting emergency services or lawful authorities where necessary. Nothing on this website should be treated as emergency or medical advice. In an immediate emergency, contact the appropriate emergency service.

6. Third-party websites and services

The website contains links to third-party services including Booking.com, Google Maps, transport providers, attractions and other local information. Cedars House does not control those websites and cannot guarantee their availability, content, security or privacy practices. Their own terms and policies apply when you use them.

7. Website availability and warranties

We aim to keep the website available, secure and useful, but we do not promise that it will always be uninterrupted, error-free or completely up to date. To the maximum extent permitted by law, the website is provided for general information without additional warranties beyond rights that apply by law.

8. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Nothing in these terms removes mandatory consumer rights.

Subject to those protections and to the extent permitted by law, Cedars House is not responsible for losses caused solely by third-party websites or services, internet or hosting failures, inaccurate information supplied by third parties, or events outside Cedars House’s reasonable control.

9. Intellectual property

Unless otherwise stated, the Cedars House name, original website copy, design elements and property photographs may not be copied, republished or commercially reused without permission. Third-party trademarks, names and images remain the property of their respective owners.

10. Governing law

These website terms are governed by the laws of England and Wales. The courts of England and Wales will generally have jurisdiction over disputes relating to these website terms, subject to any mandatory consumer rights or jurisdiction rules that apply to you.

11. Changes to these terms

We may update these terms when the website, booking arrangements, services or legal requirements change. The latest version will be published on this page with an updated date.

12. Contact

Questions about these terms can be sent to info@cedarshouse.net or discussed by telephone on +44 (0)20 8683 2269.