Privacy Policy

Last updated: 7 September 2026

Direct enquiriesWe use the details you send to answer your question and help with your stay.

Booking.comLive availability and online bookings are handled on Booking.com.

Guest service & safetyRelevant information may be used to prepare for your stay and respond to safety or emergency situations.

Your choicesYou can manage non-essential cookies and exercise your UK data-protection rights.

This Privacy Policy explains how Cedars House Hotel handles personal information through this website, direct enquiries and information it may receive in connection with a guest stay. It is written for the services Cedars House actually offers and does not copy the wider data practices of large hotel groups.

1. Who is responsible for your information?

For personal information handled directly by this website or by Cedars House in connection with your enquiry or stay, Cedars House Hotel is responsible for deciding how that information is used. Cedars House Hotel is located at 29 Campbell Road, Croydon, Surrey, CR0 2SQ, United Kingdom.

2. Information we may collect

Information you send to us

The website enquiry form asks for your first name, surname, email address and message. You may also choose to provide a telephone number, postal address and enquiry subject. The Site Kit sends this information to Cedars House by email so that we can reply.

Booking and stay information

If you make a reservation through Booking.com, Cedars House may receive reservation and guest details that are reasonably necessary to prepare for and provide the accommodation, communicate about the stay and manage appropriate guest requests. Information you enter on Booking.com is also subject to Booking.com’s own privacy practices.

Technical and consent information

Website hosting, security and consent services may process technical information such as IP address, browser/device information, security logs and cookie-consent preferences. Google Maps or anti-spam/reCAPTCHA services may process technical data if they are enabled and permitted by your consent choices.

Children and family arrangements

Cedars House welcomes children and teenagers. Where a parent or guardian asks about a cot, additional bed or family-room arrangement, we may receive limited information needed to respond to that request. We do not ask children to submit the website enquiry form themselves.

Please do not send unnecessary sensitive information through the enquiry form.Do not include payment-card numbers, passwords, passport or identification numbers, or detailed medical information. If you need to discuss an urgent accessibility, health or safety matter connected with a stay, please call Cedars House directly.

3. Why we use personal information

We use personal information only where there is a genuine reason connected with running the accommodation, responding to guests or meeting legal and safety responsibilities. This can include:

Enquiries and pre-booking questions: to answer questions about rooms, facilities, directions, availability and guest arrangements.
Providing accommodation: to prepare for and manage a confirmed stay, communicate with guests and respond to reasonable requests.
Website and fraud/security: to keep the website working, reduce spam, investigate misuse and protect the property’s systems.
Emergency and incident response: where reasonably necessary to protect guests, visitors, staff or property, to contact emergency services, document a serious incident, deal with an insurance matter or cooperate with lawful authorities.
Legal and record-keeping obligations: where information must be retained or disclosed to comply with applicable law or a valid legal request.
Consent-based services: for non-essential cookies or third-party services where consent is required.

Depending on the situation, the legal basis may be taking steps at your request before a contract, performing the accommodation contract, Cedars House’s legitimate interests, compliance with a legal obligation, protection of someone’s vital interests, or your consent.

4. Booking.com

All “Check Availability” links on this website take you to the Cedars House property page on Booking.com. Booking.com operates its own website and controls the information you enter there under its own privacy and cookie policies. Cedars House may receive booking details from Booking.com as reasonably required to fulfil and manage the accommodation.

5. Who we may share information with

We do not sell guest or enquiry information. Where reasonably necessary, information may be shared with:

website hosting, email, IT, security and anti-spam providers that help operate the website;
Booking.com in connection with reservations made or managed through its platform;
Google or other mapping/service providers when you choose to load those features;
professional advisers, insurers or service providers where necessary to deal with a legitimate business, legal or insurance matter;
police, emergency services, courts, regulators or other public authorities where disclosure is required by law or reasonably necessary for a serious safety, emergency or legal matter.

Third-party services may process information in countries outside the United Kingdom. Their own privacy notices explain the safeguards and locations relevant to their services.

6. Communications and marketing choices

Submitting the Cedars House enquiry form does not automatically subscribe you to marketing. We may still send communications that are necessary to answer your enquiry or manage a stay. If Cedars House introduces optional marketing in future, it should use a separate sign-up choice and provide an easy way to opt out.

7. Cookies, maps and anti-spam services

The website uses a consent-management system for non-essential cookies and third-party services. You can use the cookie banner or preferences control to change your choices. Please read the Cookie Policy for more detail.

8. Security

We use reasonable organisational and technical measures to protect information handled through the website. However, no internet transmission, email service or storage system can be guaranteed to be completely secure. If you believe information has been sent to Cedars House in error or that an interaction with us may no longer be secure, please contact us promptly.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, managing a stay, maintaining appropriate business records, resolving disputes and meeting legal or insurance requirements. Different types of information may therefore have different retention periods.

10. Your privacy rights

Under applicable UK data-protection law, you may have rights to ask for access to your personal information, correction, deletion, restriction of processing, objection to certain processing and data portability. Where processing is based on consent, you can withdraw that consent. These rights can be subject to legal conditions and exceptions.

You can contact Cedars House first if you have a privacy concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Contact us

For privacy questions or requests, contact Cedars House Hotel at info@cedarshouse.net, call +44 (0)20 8683 2269, or write to 29 Campbell Road, Croydon, Surrey, CR0 2SQ, United Kingdom.

12. Changes to this policy

We may update this Privacy Policy when the website, booking arrangements, third-party services or legal requirements change. The latest version will be published on this page with an updated date.